How to Log In

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How to Login


To Login: go to YourDomain.com/store/admin. If your secure SSL domain is different than your HTTP domain, use the SSL domain. For example if you're using our shared SSL, you're SSL domain might be yourdomain.mysparkpay.com. 

If you're still on a trial, or if your store hasn't been renamed yet, then your domain is store[number].mysparkpay.com. So, you would login at store[number].mysparkpay.com/store/admin. Here's an example: 

Once the login page loads, the form is simple, and only consists of 2 required fields: Username and Password. By default, if it's the first time to login, the username is admin:


You may need to guess at your password a few times if you can't remember it (you get 5 chances). 

When you enter the wrong username or password you'll see this screen. This "error message" is expected, this simply means something has been typed incorrectly.

 

Resetting Your Password


If you can't remember your password, click the link "Forgot Password?" link


You will be taken to this page where you'll enter your username (username is not your email address).

When you click "send email" you'll get an email that is tied to the account containing instructions for re-setting the password.

If you can't remember your username to be able to reset password, or if you've been locked out due to failed attempts, submit a support ticket or give us a call at 1-800-936-9006, option 2. 

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